Skip to main content

It's just a game

Tomorrow is the deadline for getting my health insurance on the exchange.

I've been trying to get this decided for the past 4 days, but my log in information isn't working.  I get an error message that says 'Authentication Failed'.  I finally called their help line.  After being on 'hold' for a total of 8.5 hours, longer if you count the time I had to wait overnight since they closed before it was my turn in the wait line, it was a lot longer.

I've come to the conclusion that dealing with the government is just a big game of Hide and Go Seek.  If you approach them with a fun and playful attitude, it really helps your mental stability.  Instead of wanting to go postal on them, you learn to just laugh.

For instance...The first person I talked to about the log in problem said, "Well, our website is having problems.  We will get it fixed and then everything will be fine."  Oh...Okay, the website is down!  of course it is!  Of course it wouldn't work the week of the deadline for getting insurance.  Makes total sense.

The next person I talked to about the problem said, "Well, it's because the link you are using expires after 48 hours."
"Oh...that's fun, because the email said the link was good until February 2015 but what you really meant was 48 hours!  That's so funny...I totally fell for the 2015 line!"  (Yes, I said this...literally, word for word...because as I said, you just have to approach these matters like it's a fun game wherein the rules change continually!)  Then I said, "Okay, so do you think you might be able to send me another link that is good for another 48 hours and expires in March?"
"No, I can't." She said, "That's not my department.  Here is the number you can call for that department."
"Super Duper...that's great!  Thanks so much."

I called the next player in this game of 'hide and seek for your health insurance' and they said my hold time was only 5.5 hours!  What a deal.  Sure enough, 5.5 hours later, someone called me.

This person had some exciting news!  The real problem wasn't the website or my link, it was that I needed to clear my cache and eat some cookies...or maybe it was hide my cache and share my cookies...I don't really know exactly.  It was something about my cache...which they were already taking from me and my cookies.  Don't try to take my cookies please!!!  You can have my cache, leave the cookies alone!  In times like these, it helps to have a snack, a little comfort food.

Anyhoo...she went on to some lengthy instructions about what to do to access the website.  It was no less than 8 steps!  8 confusing steps.

"Oh..." I said, "I was under the impression that I could just log in.  I didn't realize there were these hidden steps.  Secret combinations to get in to the government website.  That's so fun.  I love a good game!!"  (Yes...I said that too! To her face through the phone.)

In reply she said, "Okay, do it now."
"I can't.  I am not at my computer."
"Okay, I will call you back in three hours to make sure you did it."
"Alright you do that."  I wasn't even home. I knew I wouldn't be home but I just thought she might like to be part of the phone game.

Low and behold, I forgot all about it.  Until...Saturday night!  I got a call..."Did you do it?"
"Did I do what?"
"This is the exchange, did you do what I told you to do?"
"No.  I really am not smart enough for all those steps."
"Oh well, that's fine.  That wouldn't have solved your problem anyways.  We just sent you a new link.  It will work now."

The past three days have been so much fun.  I can't even remember when I had so much fun. Excitement.  Mystery.  I hope I can do it again soon!



Popular posts from this blog

Some Results

I was surprised to get a brief update from our doctor this morning.

They did not catch any seizure activity last week.  She said that while that may be good news, it didn't rule out deep structure seizures.   I asked if the test gave any insight to the cause of the slowing of activity in her brain and these were her words.

" No, this does not give an answer ... But it is just one test, done one time ..."

We are still waiting on the MRI results.  I'm not losing hope.  I know, I play this game ALL THE TIME...I wish for problems that no one in their right mind would wish for.  I only do that because it's usually the option with a fix.  Of all the things they are considering to be an issue for Shelbie, seizures are the simplest explanation and medication would manage it.

I'm certain we aren't going to find a solution to her problems any time soon.  While I sat in the waiting room during her 2 hour MRI last Thursday, there was a couple in the room as well.  A…

Random Saturday

Whenever I feel like we are careening out of control, I declutter and clean.  By midnight on Friday, I had 1/3 of my living room filled with stuff I didn't want.  Today, I made a couple of trips to the thrift store and the dump.

Ahhh, I feel like I lost 20 pounds.

When Sam came home after his first week at school a while back, he said, "Wow, my room looks the same."

"What did you think your room would look like?"  I asked.


Turkey!  He came home this morning with his laundry and was a bit despaired.  He said, "Mom, you gotta help me with the smell in my apartment!  I can't stand it anymore! Do we have any Ozium?"

He went on to explain that there is no garbage disposal in the kitchen sink but food gets crammed down there anyways.  He said he keeps putting the little metal drains in that are meant to catch bits of food but his roommates take them out.  He's about fed up.  And while he was on his rant about boys and their leve…

A Witness

I was expecting just another run of the mill night at the gym last night.  The kind where the 'meat heads' stay at their end of the gym grunting and groaning to sound strong and I would claim a little corner in the room where the Yogi's hang out and Plank, and there I would Spin on a bike for a few miles, do some rowing, a little TRX and finish up with some free weights.

Last night though, I actually decided to do an easier workout and took an inclined walk on the treadmill.  There were no meat heads in far end of the gym.  No one really at the gym at all.  For the longest time, I kept pace with an old guy on a bike behind me.

But then, a man and his son came in.  I knew them.  I knew them well but they don't know just how well I know them.  They have a son who passed away from Cystic Fibrosis a little while ago, he would have been Spencer's age now.  They have a younger son who also has CF.  I knew his wife and mother in law back when my kids were being diagnosed.…